Customer Technical Support Engineer

Join Motorola Solutions as a Customer Technical Support Engineer in Edinburgh. In this role, you will be the main point of contact for customers, providing remote break/fix support, technical escalation, and guidance on product operation and maintenance. You will also have the opportunity to travel to customer sites and participate in industry events. The position offers flexible work models, paid time off, health care benefits, and learning and development opportunities.

About Motorola Solutions

Diligent and motivated - willing to train, learn and develop into the role (with a unique, technical product)

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team

Strong customer and client focus

Responsibilities

• Act as the main point of contact for customers for any complaints, inquiries, and issues, providing remote break/fix support and updating tickets within the customer Service Level Agreement.
• Provide technical escalation and reporting for incidents, monitor issue resolution status and duration, and own issues on behalf of the customer.
• Deliver customer professional services, including providing and scheduling guidance and training to customers about product operation and maintenance procedures.
• Customer Service
• Cloud Knowledge, AWS and Azure
• Storage fundamentals (including Cloud)
• Technical Support
• Good working knowledge of PC and other hardware troubleshooting skills

Requirements

• Strong Microsoft Windows Server skills
• Good understanding of networking including switches, firewalls and trouble-shooting
• Driver licence
• Be able to communicate and influence Senior peer group
• Team Player
• Knowledge of Cloud technologies and principles
• Influencing, negotiations and development skills
• Proven ability to implement multi-site systems comprising networked elements
• Strong interpersonal skills
• Proven track record of achievement
• Communication – excellent level written and oral communications skills

Preferred

• AWS certification an advantage
• French or German speaker an advantage