Customer Success Manager

AppsFlyer, a leading mobile attribution and marketing analytics platform, as an Enterprise Customer Success Manager. In this role, you will support our most strategic clients in the European region, acting as their trusted advisor and ensuring they maximize the value of the AppsFlyer platform. You will manage customer relationships end-to-end, deliver training sessions, collaborate with cross-functional teams, and support upsell and expansion efforts.

Gérer les relations avec les clients de manière proactive, en assurant leur succès et leur satisfaction tout au long de leur parcours avec la plateforme AppsFlyer.

Agir en tant que conseiller de confiance pour les clients, en les soutenant sur les aspects commerciaux et techniques, et en veillant à ce qu'ils maximisent la valeur de la plateforme.

Responsibilities

• Enjoy benefits such as employee stock options, ongoing education, a global employee exchange program, health and wellness initiatives, and more.
• Collaborer avec les équipes produit et R&D pour faire entendre les retours des clients et défendre les améliorations du produit.
• Strong analytical skills, with the ability to interpret and analyze large data sets and resolve reporting discrepancies
• Background in mobile marketing or app analytics

Requirements

• A strong understanding of web marketing, digital advertising, and business strategy

Fluency in English

• Willingness to travel several times a year for customer meetings and conferences
• Great interpersonal skills and the ability to explain complex concepts to both technical and non-technical stakeholders
• Self-motivation and adaptability to thrive in a fast-moving, global environment
• Product sense or experience collaborating with product teams
• Familiarity with SDK integrations and deep linking

Preferred

• A technical mindset with the ability to dive into APIs and campaign performance metrics
• Experience in Customer Success, Account Management, or a similar client-facing role within SaaS or AdTech
• Even if you don’t meet 100% of the qualifications, if this role excites you, we’d love to hear from you
• Fluency in French or other languages is a huge plus

Referred by an AppsFlyer team member