Support Engineer (Bangkok Based)

AppsFlyer

Skills

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live.
We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation.
We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.
“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication -
Work with the Customer's App development team to troubleshoot any SDK implementation issues
Collaborate closely with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues
Enrich our client Knowledge Base with relevant technical information.
Create and lead support improvement processes across the company.

Korean native speaker, advanced proficiency in English, both written and spoken.
Passion for Superior Client Experience, people person, adaptive to multi cultural environments
3+ years of experience in technical customer support and superior communication skills for complicated issues.
Logical thinking. Action-oriented with strong organizational, analytical and problem-solving skills
Highly adaptable, fast learner, inquisitive
Multitasking with clear understanding of priority, and ability to work independently