Credit Controller

Designation Credit Controller Work Location Ahmedabad/Hybrid Reports to Manager - Operations Department Finance & Accounts Company Overview At QX Global Group, our purpose is to Enable Transformation for our clients through bespoke solutions driven by the right combination of People, Process, and Platform.

We are looking for credit controller who will be responsible for managing and collecting outstanding receivables from UK-based customers to ensure healthy cash flow and minimize overdue debt exposure. The role involves proactive credit control activities, including debt collection, account reconciliation, cash allocation support, dispute resolution, and monitoring customer payment a key point of contact for customers, the Credit Controller works closely with sales, operations, and finance teams to resolve payment issues, maintain strong client relationships, and ensure adherence to agreed credit terms. The role also supports month-end reporting, aged debt reviews, and continuous improvement initiatives aimed at enhancing collection efficiency, reducing Days Sales Outstanding (DSO), and mitigating credit risk while supporting overall business objectives.

About QX Global Group

We take pride in supporting organizations across diverse industries with expertise built over two decades.

We believe our people are the true engine of our success.

Since 2003, this philosophy has guided how we develop future-ready talent and deliver exceptional value through our integrated ecosystem of consulting, digital technologies, and business process management.

With 21 offices across 12 countries and 7 delivery centers in India, 3300+ QXites work closely with 100+ enterprise clients, including Fortune 500 companies — gaining global exposure, innovation opportunities, and cross-border collaboration.

As a people-first organization, we continuously invest in AI upskilling, automation capabilities, and digital learning.

Through initiatives like the QX AI Lab, our teams build new-age skills and stay ahead in a rapidly evolving world.

We are proud to be a Certified Great Place to Work™, fostering a culture where individuals grow, lead, and thrive.

At QX, we don’t just build careers — we build empowered, future-ready professionals.

Responsibilities

• Duties and Responsibilities Credit Control & Collections Manage and monitor the Accounts Receivable ledger for assigned UK customers.
• Conduct proactive collection activities through calls, emails, and correspondence.
• Follow up on overdue invoices and ensure timely recovery of outstanding amounts.
• Negotiate payment plans and resolve payment disputes where applicable.
• Escalate delinquent accounts in line with company policies.
• Customer Account Management Maintain accurate customer account records and payment histories.
• Reconcile customer accounts and investigate discrepancies.
• Resolve billing, invoicing, and payment allocation issues.
• Build and maintain strong relationships with customers to facilitate prompt payments.
• Cash Flow Management Support achievement of monthly cash collection targets.
• Provide accurate cash collection forecasts.
• Monitor aged debt and recommend actions to reduce overdue balances.
• Minimize bad debt exposure and support debt recovery initiatives.
• Collaborate with Sales, Customer Service, Finance, and Operations teams to resolve customer issues.
• Work closely with customers to address and prevent payment delays.
• Participate in regular review meetings relating to debtors and cash collections.
• Reporting & Compliance Prepare and maintain AR aging reports and collection dashboards.
• Ensure compliance with company credit policies and procedures.
• Support month-end and year-end activities related to receivables.
• Identify process improvement opportunities to enhance collection efficiency.
• Key Success Measures Cash Collection Achievement Debtor Days (DSO) Collection Effectiveness Aged Debt Control Bad Debt Reduction Skills & Experience Bachelor’s degree in finance, Accounting, Commerce, or related field 1+year of Credit Control / Accounts Receivable experience (adjust based on level).

Requirements

• Understanding of credit risk management and collections lifecycle.
• Microsoft Excel and Reporting Tools Excellent analytical, written, and verbal communication—able to translate numbers into insights.
• High attention to detail, ownership, and deadline discipline.

Preferred

• Experience handling UK customers and collection activities preferred.