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L1 OpenShift / Datacenter Support Engineer

Reserve Bank Information Technology Pvt Ltd

L1 OpenShift / Datacenter Support Engineer Position Details Position: L1 OpenShift / Datacenter Support Engineer Experience: 3 –4 years in Datacenter and Kubernetes / OpenShift support

Responsibilities

  • [Nagpur] Job Summary We are looking for an L1 OpenShift support
  • Engineer in Datacenter responsible for monitoring, operational support, incident handling and initial troubleshooting of OpenShift/Kubernetes infrastructure and associated platform components.
  • The candidate will work closely with L2/L3 teams and cross-functional infrastructure teams to ensure high availability, stability and smooth operation of the platform.
  • Key Responsibilities 1.
  • OpenShift / Kubernetes Monitoring & Support Perform 24×7 monitoring of OpenShift/Kubernetes clusters and ensure its up and running.
  • Monitor cluster health, cluster status, master/control-plane and worker nodes.
  • Monitor node availability, resource utilization and cluster capacity.
  • Monitor storage/PVCs, cluster operators and other OpenShift components.
  • Identify abnormal resource consumption and capacity-related alerts.
  • Perform initial troubleshooting of cluster and application infrastructure issues.
  • Escalate complex issues to L2/L3 teams within defined SLA.
  • Immediate reporting in case of any alert.
  • Maintain handover muster with detailed information of activities performed.
  • Assist L2/L3 for patch management 2.
  • Alert & Incident Management Monitor infrastructure and OpenShift alerts through monitoring tools.
  • Perform initial troubleshooting and impact assessment of alerts.
  • Handle incidents and service requests as per defined operational procedures.
  • Manage incident/service request lifecycle from identification to closure.
  • Maintain proper incident documentation and escalation records.
  • Participate in on-call support whenever required.
  • 3.
  • Infrastructure Monitoring Monitor CPU and memory utilization at cluster and namespace level Report under or over utilization of application resources Monitor node health and availability Monitor storage and PVC utilization.
  • Monitor cluster capacity and infrastructure availability.
  • Monitor network/connectivity-related alerts and OpenShift cluster operators.
  • Identify potential capacity issues and proactively escalate them.

Requirements

  • Technical Skills Mandatory Hands-on experience on Red Hat OpenShift (4.x)/ Kubernetes.
  • (1.29 and above) RHEL Linux troubleshooting Good communication and coordination skills.
  • Good troubleshooting and analytical skills.
  • Handson experience on Continuous deployment tool Basic networking concepts – TCP/IP, DNS, HTTP/HTTPS, OSI model ,Vlan, Subnets, sftp Proficiency in administering one or more enterprise middleware stack IBM MQ.
  • HashiCorp Vault ELK Stack Kafka Apache HTTP based Webserver API Gateway Good to Have Red Hat OpenShift certification.
  • (DO180, DO 280) Kubernetes certification (CKA) Knowledge of OpenShift ACM and ACS Knowledge of ITIL 4 processes.
  • B.E/B.Tech in Computer Science and Information Technology

Shift

24×7 rotational shift support, including night shifts and on-call support as required