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L2 OpenShift / Datacenter Support Engineer

Reserve Bank Information Technology Pvt Ltd

Skills

Required

  • OpenShift
  • 4.x
  • Kubernetes
  • RHEL
  • Linux troubleshooting
  • ITIL-based
  • IBM MQ
  • Kafka
  • Apache
  • Prometheus
  • Shell / Python / Ansible

Preferred

  • L2
  • troubleshooting
  • middleware
  • Identify abnormal resource consumption

L2 OpenShift / Datacenter Support Engineer Position Details Position: L2 OpenShift Datacenter Support Engineer Experience: 5-8 years Datacenter / Kubernetes / OpenShift support

Responsibilities

  • 24×7 rotational shift support, including night shifts and on-call support as required
  • [Nagpur] Job Summary We are looking for an L2 OpenShift support engineer in Datacenter responsible for troubleshooting, incident management resolution of OpenShift (4.x) and Kubernetes (1.29) and associated middleware platform.
  • The role will handle complex L2 issues, perform root-cause analysis, patch management, coordinate with L3/OEM /SI teams, and ensure platform availability, and stability.
  • Key Responsibilities 1.
  • OpenShift / Kubernetes Administration & Troubleshooting Perform 24×7 monitoring of OpenShift/Kubernetes clusters and ensure its up and running.
  • Identify abnormal resource consumption and take corrective measures.
  • Escalate complex issues to L3 teams and other stakeholders within defined SLA.
  • Immediate reporting to L3 in case of any critical issue like severity 1 and major business impact.
  • Perform cluster administration and troubleshooting of OpenShift/Kubernetes clusters and identify the root cause of incidents and create the report.
  • Understand application deployment plans and perform capacity planning Perform user management and configuration management.
  • Ensure cluster upgrades/patching are done on regular basis.
  • Backups/Restore of cluster wherever required.
  • Perform corrective actions and coordinate with L3 teams for complex platform issues.
  • Mentor and guide L1 to ensure smooth operations within SLAs.
  • Discuss SLA report with L3 on weekly basis.
  • Participate in DR activities from plan to execution and maintain learnings.
  • 2.
  • Cluster Operations & Lifecycle Management Support OpenShift cluster upgrades, patching and maintenance activities.
  • Manage and troubleshoot Cluster Operators and platform components.
  • Ensure security compliances are maintained.

Requirements

  • Technical Skills Mandatory Hands-on experience on Red Hat OpenShift (4.x)/ Kubernetes.
  • (1.29 and above) RHEL Linux troubleshooting Good communication and coordination skills.
  • ITIL-based Practices in Incident, Problem and Change Management.
  • Handson experience on Continuous deployment tool Basic networking concepts – TCP/IP, DNS, HTTP/HTTPS, OSI model, Vlan, Subnets, sftp Red Hat OpenShift/Kubernetes certification.
  • (DO180/DO 280/Kubernetes certification (CKA)) Proficiency in administering one or more enterprise middleware stack IBM MQ.
  • Hashi Corp Vault ELK Stack Kafka Apache HTTP based Webserver API Gateway Good to Have Knowledge of OpenShift ACM and ACS Prometheus and Grafana.
  • Networking, load balancers and enterprise security concepts.
  • Automation/scripting using Shell, Python or Ansible.
  • Understanding of vulnerability management and security remediation.
  • Ability to independently handle P1/P2 incidents and complex production issues.
  • B.E/B.Tech in Computer Science and Information Technology