Resource Planner

Resource Planner Job Description Job Title: Resource Planners Location : Bangalore Note: Speaking Hindi would be an added advantage.

About Philips

• You are a part of You will be the part of a vibrant Service and Solutions Delivery Team which will offer you rewarding career opportunities and also exposure to the latest in Healthcare Technology.
• We are happy to provide you with this opportunity to work with new technologies.
• You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences.
• Working at Philips is more than a job.
• It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum .
• Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
• Learn more by watching this video .

Responsibilities

• In this role, you have the opportunity to Resource Planners create medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service.
• Resource Planners handle exception management, and balance continuously conflicting demands in the area of business obligations, resource availabilities and customer demand.
• You are responsible for Create service workforce shift and create follow-up work order following subcontractor service activities
• Communicate schedule proposal via conventional methods

Review optimized options and schedule field service visit

• Schedule service order resources Create customer maintenance plan service events Create, update or cancel customer maintenance plan
• Schedule field service event, create, update or cancel preventative maintenance plan
• Process service parts and/or tools request
• Handle scheduling exceptions
• Adjust service workforce shift, find service contact & determine preferred method of contact

Communicate schedule proposal via automated methods

• Plan noncustomer interaction time and set-up and maintain resource data
• Allocate additional service resources and monitor preventative maintenance delivery and scheduling performance, close subcontractor work order.
• You will be an integral part of the Philips vision of improving 2.5 billion lives by 2030.
• Your work will be ambitious and full of opportunities for growth.
• Variety and challenge will be part of your daily routines.
• Why should you join Philips?

Requirements

• To succeed in this role, you should have the following skills and experience Bachelor’s degree in any stream Min 3 + years of customer support experience or experience as a Client Service Representative.
• Good communication skills in writing and reading
• Ability to multi-task, prioritize, and manage time effectively

Good command over English and Hindi In return, we offer you A meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions #LI-PHILIN