CX Analyst

Join one of the fastest-growing digital health companies in the world as a CX Analyst. In this role, you will provide high-quality patient care, act as the voice of our patients, and collaborate with international teams. You should have excellent communication skills, empathy, and problem-solving abilities, as well as previous experience in customer service or support.

Responsibilities

• Providing high quality patient care by solving problems across multiple channels and ensuring efficient and timely responses.
• Acting as the voice of patients by sharing their insights and feedback, and proactively identifying root causes to prevent recurring issues.
• Collaborating with international teams to ensure fast and effective resolutions, and working closely with the wider clinical care team to ensure safe, effective practice.