Technical Support Representative

Join our team as a Technical Support Representative, where you will provide technical support and troubleshooting via various communication channels. You will develop expertise in core technologies, maintain ownership of assigned incidents, educate customers on software functionalities, and document software issues. You will also participate in team meetings, assist with special projects, and contribute to continuous improvement initiatives. Strong communication skills, attention to detail, and technical problem-solving abilities are essential for this role.

Responsibilities

• Provide technical support and troubleshooting for software functionality and system performance.
• Develop expertise in core technologies and maintain ownership of assigned incidents from initial report through resolution.
• Educate customers on software functionalities, best practices, and product updates, and document and report software issues.

Requirements

• Excellent written and verbal communication skills with the ability to document issues effectively
• Strong attention to detail and commitment to providing an exceptional customer experience
• Strong technical, analytical, and problem-solving skills in a complex, multi-platform environment
• Ability to adapt quickly to changing priorities and customer needs
• Minimum of 1+ years of experience in a technical support role, preferably supporting B2B enterprise-level customers

Associate's degree or equivalent work experience

• Ability to work in a fast-paced and high-stress environment
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently

Preferred

• Experience with property management software or related industry experience is a plus
• Familiarity with knowledge base systems and documentation best practices is preferred