IT Operations Manager

Harbinger as an IT Operations Manager, where you will lead the team responsible for keeping our people, offices, and factory running smoothly. You will oversee end-user support, on-call coverage, and service levels, while also growing the IT operations team as the company scales. Your responsibilities will include managing day-to-day IT support, defining and reporting on SLAs, leading IT on-call, administering core collaboration systems, maintaining conference rooms and AV, managing the IT operations budget, and reporting on SLA performance and operational trends.

Responsibilities

• Enjoy benefits such as flexible PTO, an annual vacation stipend, early-stage stock options, comprehensive health coverage, and paid meals.
• Gérer les opérations informatiques quotidiennes, y compris le support aux utilisateurs finaux, la couverture d'appel et les niveaux de service.
• Recruter, intégrer et développer une équipe d'experts et d'administrateurs informatiques, y compris la définition des objectifs et les évaluations de performance.
• Définir et rendre compte des accords de niveau de service (SLA) pour la réponse et la résolution, avec des cibles plus rapides pour les problèmes qui arrêtent la production.
• Documents as they go and is comfortable pointing requests to the right owner
• Clear communicator with everyone from the production floor to executives, especially during incidents
• Builds teams people want to stay on, with clear expectations and honest feedback
• Admin level knowledge of Identity and Access Management tools. Such as Okta, Jumpcloud, and Entra ID
• Hands-on administration of a service desk platform such as Serval, Jira Service Management, or ServiceNow, plus on-call tools such as PagerDuty
• Deep knowledge of Endpoint device management on macOS, Windows, mobile, and Linux using tools like Intune, Jamf, and JumpCloud

Requirements

• 7+ years in IT operations or support, including 3+ years managing a team with direct reports, on-call rotations, and performance reviews
• Familiarity with ITIL practices and scripting for automation
• Working knowledge of networking (Wi-Fi, switching, VLANs, VPN) and, ideally, MES, shop floor devices, and industrial networks

Preferred

• Experience supporting conference room AV, such as Logitech or Neat video systems, displays, and scheduling panels
• Experience supporting a manufacturing, production, or other 24/7 environment strongly preferred

Pay

USD 110,000 - 150,000