Customer Success Manager

Join Hack The Box, a leading cybersecurity training platform, as a Customer Success Manager. In this role, you will drive engagement with high-profile enterprise clients, primarily in the US market, and ensure a great user experience leading to long-lasting relationships. You will collaborate closely with various departments, analyze usage data, address customer inquiries, and identify opportunities for upselling and cross-selling. Enjoy benefits such as 25 annual leave days, paid paternity/maternity leave, private insurance, and a dedicated budget for training and professional development.

Engagement and relationship building with high-profile enterprise clients, ensuring a great user experience.

Responsibilities

• Designing and executing engagement plans aligned to customer objectives and measurable outcomes.
• Proactively identifying and addressing risks to customer satisfaction, coordinating with internal teams to resolve issues.
• Comfortable owning revenue retention metrics to drive business growth

Requirements

Ability to collaborate effectively with multiple internal stakeholders

• Proficiency in cybersecurity fundamentals, including pentesting and cyberdefense skills
• Ability to navigate difficult conversations with customers and internal leadership
• Skilled in handling objections and overcoming challenges in the sales process
• Understanding of the Software as a Service (SaaS) model and principles of customer success

Preferred

• Experience supporting enterprise customers in US markets is a strong plus
• Previous experience in a Customer Success role preferred

Pay

USD 90,000 - 120,000