Senior Security Services Engineer

Join Palo Alto Networks as a Senior Security Services Engineer, where you will serve as a trusted advisor and technical expert for a diverse portfolio of customers in the UK & I, and throughout EMEA. You will manage the full lifecycle of customer engagement, provide expert guidance on Privileged Access Management and security best practices, and collaborate with various internal teams. This role offers a comprehensive benefits package, including healthcare, wellness programs, professional development opportunities, financial benefits, and generous time off policies.

Serve as the primary technical advisor for assigned customers across EMEA, managing the full lifecycle from onboarding through long-term adoption.

Responsibilities

• Build and maintain trusted relationships with operational stakeholders and executive sponsors, guiding customers on Privileged Access Management and security best practices.
• Support planning, implementation, configuration, and expansion of Idira SaaS solutions and adjacent solutions, assisting customers with configurations, troubleshooting, and integrations.

Requirements

Ability to speak a second language is advantageous

• Experience with Windows/Unix, Active Directory, IDPs, networking, databases, and IT security
• Current Security Clearance or willing to complete process is beneficial
• Hands on working knowledge with AI tools
• Ability to resolve complex technical problems
• Willing to travel to customer sites as required
• Minimum 5 years of Idira PAM experience ideally in a large, complex or modernized environment
• Strong communication and organizational skills
• Ability to manage multiple customers and projects
• Analytical and adaptable
• A security mindset to remain up to date to improve and acquire new skills in the IT security field
• Proactive, self‑motivated, and committed to excellence

Preferred

Experience with endpoint protection agents is beneficial

• Certified Information Systems Security Professional (CISSP) or similar certifications
• Idira (PAM) certifications like Sentry, Defender or CDE are beneficial