Senior Program Manager

Join Zūm, a mission-driven startup focused on transforming student transportation. As a Senior Program Manager, Operations Excellence, you will drive process improvement, standardization, and performance management across our transportation network. You will work closely with various teams to build scalable processes and KPI frameworks, ensuring consistent execution and measurable impact across locations. This role offers a unique opportunity to make a significant impact in an early-stage company with a fun office culture and a supportive team.

Responsibilities

• Identifying inefficiencies and designing scalable Standard Operating Procedures (SOPs) across fleet, safety, compliance, and maintenance workflows.
• Defining and implementing Key Performance Indicators (KPIs) across key areas such as fleet utilization, safety performance, compliance adherence, and maintenance reliability.
• Leading the rollout and adoption of new processes, tools, and KPI frameworks, and influencing stakeholders from frontline operators to senior leadership.
• Proven track record of leading complex, cross-functional initiatives from problem definition through execution
• Background in consulting, strategic finance, logistics, manufacturing, or related operational environments

Requirements

• This role is ideal for candidates with backgrounds in consulting, strategic finance, logistics, or manufacturing, who bring strong analytical rigor and the ability to translate complex operational challenges into scalable, data-driven solutions
• High ownership with the ability to operate independently and manage competing priorities
• Strong communication skills with experience presenting to senior leadership
• Experience building KPI frameworks, dashboards, and performance management cadences
• Bachelor’s degree required; MBA or relevant advanced degree is a plus
• Analytical mindset with the ability to translate data into insights and actionable decisions

Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL preferred

• 5–10+ years of experience in operations, program management, or process improvement in a fast-paced environment
• Demonstrated ability to improve efficiency, safety, compliance, and cost performance

Preferred

• Experience in transportation, fleet operations, safety, compliance, or tech-enabled operations is a plus

Pay

USD 155,000 - 185,000