Technical Support Engineer

Join our team as a Technical Support Engineer, where you'll tackle complex technical issues and provide exceptional support to our enterprise customers. This role is not just about resolving tickets; you'll be an incident commander, working collaboratively with a global team and contributing to our shared knowledge base. If you're passionate about problem-solving, have a technical background, and are fluent in English and Spanish, we want to hear from you!

About Yugabyte

• Contribute to the team's shared knowledge base and improve how we handle problems we've seen before.
• You want to work weekends (Saturday and Sunday) with days off during the week. This isn't a compromise for us — it's a need, and we value people who fit this schedule naturally

Responsibilities

• Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones.
• Investigate incidents methodically — reading logs, running queries, tracing replication issues — and surface the root cause, not just the fix.

Requirements

• You jump in. When something unfamiliar comes across the queue and no one's claimed it, your instinct is to click it and start reading, not to wait
• You have a technical background in any discipline — software, systems, automotive, aerospace, networking, electronics, whatever. If you have solved real problems under real pressure with tools and documentation, that counts
• You're bilingual in English and Spanish — not conversational, genuinely fluent. Many of our customers need that
• Note taking is how you gain context. You write down what you found, what you tried, and what you plan to do next, every time. It builds confidence for both you and the customer
• You have familiarity with Linux tools -- you have used the tools find and grep to navigate a filesystem
• You embrace not knowing the answer yet, and you see that as the start of something, not a reason to hold back
• You aren't afraid to reach out for help when you're stuck. You know it's a sign that you are learning. And when others are stuck, you are happy to help them
• Experience on a support team for a large software product
• Experience with any relational database — even if it's just writing queries

Pay

USD 90,000 - 120,000