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Executive, Desktop Support (India)

Airasia

A unique Allstar culture like no other OUR HIRING PROCESS: Application received Candidate screening Interview(s) and assessment(s) Background check and/or other assessments

So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard. Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place. We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

About Airasia

  • Offer and negotiation GET TO KNOW US: Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt.
  • You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).
  • Today, we’re more than just an airline.
  • We’re Capital A - a world-class brand that wears many hats.
  • Our mission is to connect people and transform lives in Asean.
  • Above all, we’re Allstars.
  • We believe in the unbelievable and we dare to dream.
  • We also believe in celebrating all individuals.

Responsibilities

  • Executive, Desktop Support Support daily operational.
  • Elevate incident ticket and trigger the management escalation within stated guidelines.
  • Ensuring assigned task is effectively executed in timely manner.
  • Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation.
  • Make sure smooth running of daily operation.
  • Provide IT operational support and guidance to user.
  • Work in compliance with company policies and standard operation procedures.
  • Manage equipment store and make sure equipment are properly arranged.
  • Execute deployment and setup of equipment.
  • Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner.
  • Make sure ticket assigned are follow up and service/problem resolved within SLA.
  • Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive.
  • Responsible on tools are in good condition.
  • Ensure improvement plan are fully execute.
  • Require travel and relocate to other place to full fill the company operational need.

Requirements

  • At least 1 years working experience in IT field.
  • Good technical background with good analytical and problem solving skills.
  • Detail-oriented and well organized.
  • Able to work independently and under pressure.
  • Good emotional manage.

Benefits

  • Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
  • Paid time off, wellness programmes, and childcare amenities.
  • Resources relating to financial, personal skills and career growth programmes.
  • Free flights, unlimited discounted flights, and exclusive discounts with partners.