Associate Cloud / Network Support Engineer — New Graduates WELCOME!

We are seeking a curious, customer-focused early-career engineer who wants to build a career in cloud infrastructure and network support.

About zenlayer

• Zenlayer Zenlayer is the first massively distributed edge cloud provider, operating 290+ Points of Presence across 70+ countries.
• With accolades including PTC “Best Networking Innovation”, “Outstanding Cloud, Data Center, or Interconnection Company”, and Inc.
• 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user.
• Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust.
• As a “Zenplayer”, you’ll be joining a community of success-driven team players that share the dream of powering a better-connected world.

Responsibilities

• Handle initial customer questions and support requests using established procedures and guidance from experienced engineers.
• Perform basic connectivity checks, review logs, and collect diagnostic information to support issue investigation.
• Practice structured troubleshooting of TCP/IP, DNS, routing, and basic cloud infrastructure issues.
• Document customer symptoms, investigation steps, and findings clearly in support cases.
• Provide timely customer updates and escalate issues with relevant evidence when they exceed your access, knowledge, or authority.
• Assist experienced engineers with incident follow-up, post-incident documentation, and preventive checks.
• Contribute to knowledge- base articles and troubleshooting guides as you build product knowledge.
• Develop deeper networking, Linux, virtualization, and cloud support skills through guided practice.

Requirements

• Recent graduates are welcome; prior full-time experience is not required .
• This role emphasizes foundational technical skills, hands-on learning, clear communication, and disciplined troubleshooting rather than advanced production-network expertise .
• Qualifications Bachelor’s degree in a relevant field, or equivalent practical training.
• Preferred majors include Computer Engineering, Computer Science, Information Technology , Information Systems, and Telecommunications / Network Engineering.
• Applicants from other related majors are welcome if they can demonstrate networking and Linux fundamentals through coursework, labs, projects, or internships.
• Foundational understanding of TCP/IP, DNS, IP addressing, subnetting, and basic routing.
• Basic familiarity with Linux command-line tools, developed through coursework, projects, labs, internships, or other practical experience.
• Ability to explain your troubleshooting approach, ask focused questions, and learn from feedback.
• Clear written and verbal English communication skills and an interest in working directly with customers.
• Attention to detail, a collaborative attitude, and willingness to follow support and escalation procedures.
• Success Looks Like You build strong technical fundamentals, communicate clearly with customers, collect useful diagnostic evidence, follow escalation procedures, and progressively resolve routine issues with less guidance.

Preferred

• Electrical Engineering with networking or computer systems coursework is also preferred.
• Qualifications Coursework or projects involving computer networks, operating systems, virtualization, or cloud infrastructure.
• Internship, campus IT, help desk, lab support, or other relevant technical experience.
• Hands-on practice with packet captures, network simulation tools, or a home lab.
• CCNA or an entry-level cloud certification, or progress toward one.
• Basic Python, Bash, or other scripting experience .
• Exposure to BGP, OSPF, IS-IS, or MPLS.
• Advanced expertise in these technologies is not required at entry.