Service Operations Representative - West Coast Coverage

Overview Good Things Start Here.

About Berkshire Hathaway GUARD Insurance Companies

• Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway.
• With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.

Responsibilities

• The Service Operations Representative position will support underwriting by handling real time endorsement requests from our partner agents through webchat contacts, ensuring customer satisfaction.
• Additionally, the individuals in this role will be responsible for handling underwriting operational workflow through our proprietary system.
• This role requires excellent communication and analytical skills, patience, and a customer-first mindset.
• Handle incoming chats from partner agents and internal contacts to help resolve underwriting inquiries for 1 or 2 lines of business. • Handle endorsement requests from partner agents and clients that come through our proprietary workflow system for 1 or 2 lines of business • Utilize company underwriting directives to review and process changes in force commercial lines policies. • Attend ongoing underwriting and service operations training to stay informed and ensure compliance. • Assist internal and external customers with system issues related to the underwriting process, such as quoting and submitting change requests.

Requirements

• High school diploma or equivalent required Bachelor’s degree preferred or proven experience in customer service, preferably with insurance or underwriting environments.
• Strong attention to detail and ability to interpret and apply underwriting criteria accurately.
• Excellent written and verbal communication skills, with the ability to explain context information clearly.
• Demonstrated problem solving skills and sound judgement making.
• Ability to de-escalate high pressure situations and determine if further escalation is necessary.
• Comfortable working independently and collaboratively within a team.

Pay

Requires an 11:00 a.m. – 7:30 p.m. ET schedule to provide coverage for West Coast operations Pay Rate: Starting rate of pay is $19.93 per hour for this position in Wilkes‑Barre, PA.

Benefits

• Good Things You Can Count On.
• 2 days remote / 3 in‑office Predictable hours (no nights, weekends, or holidays)
• Competitive pay + generous PTO Medical, dental & vision starting day one 401(k), tuition reimbursement & longevity bonuses

This role is based out of the Wilkes-Barre location. The successful candidate is expected to work in one of our offices 3 days per week.

Interview Integrity Notice

Berkshire Hathaway GUARD is committed to a fair and consistent hiring process. Candidates are expected to participate independently in interviews. Unauthorized recording, transcription, AI note-taking, or AI interview assistance tools may not be used during interviews without prior approval.