Payment Resolutions/Collections Associate - Riverview, FL

The Payment Resolutions Associate is responsible for locating and notifying customers with delinquent accounts and attempting to secure payment.

Responsibilities

• Payment Resolutions is also in constant contact with sales representatives to ensure recovery of funds and give status updates regarding their accounts.
• This position assists customers with understanding of invoices and researches short-paid invoices.
• Core duties and responsibilities include the following.
• Other duties may be assigned.
• Performs research on past due receivables.
• Calls customers in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
• Prepares documents and sends files of accounts to attorneys and collection agencies.
• Processes requests for copies of invoices or other backup documentation in a timely manner.
• Researches all short-pays, credits, and balance dues in their entirety and provides clear documentation to the customer requesting resolution.
• Follows outlined escalation process on problematic accounts depending on sales channel.
• Maintains files and documentation thoroughly and accurately, in accordance with company policy and accepted account practices.
• Maintains customer records and notates all correspondence accordingly.

Requirements

• Identifies and resolves problems; gathers and analyzes information; develops alternative solutions; works well in group problem solving situations; uses reason when dealing with emotional topics.
• Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.
• Meets productivity standards; completes work in timely manner; strives to increase productivity.
• Must have excellent communication skills, written and verbal.
• Must have the ability to read, analyze, and interpret documents, technical procedures, or company memos.
• Ability to calculate figures and amounts such as discounts, interest, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.