Customer Logistics Operations Manager - Troy, MI

We are seeking an in office Operations Manager with strong LTL experience. This role is a data driven, detailed oriented, project focused position established to serve the customer. Success is predicated on a collaborative management style driven by critical thinking, strategy development and timely execution in a fast-paced work environment. This position is managing accounts and not managing people. This position is fully on-site in our Troy office. What’s in it for you?

About BlueGrace Logistics

• You’ll join a group of supportive, driven teammates who celebrate wins together and help each other through challenges.
• With our fast-paced, high-reward environment, no two days are ever the same.
• Our company is perfect for go-getters who thrive in a little organized chaos.
• Join us in making an impact!
• Our team actively participates in community outreach and charitable initiatives with partners including the Humane Society, Metropolitan Ministries, Kids in Need Foundation & more.

Responsibilities

• Daily communication between the Customer and BG internal teams as it relates to the customer’s operations
• Proactively manage the operations dashboard ensuring BG is meeting and exceeding the service commitments to the customer
• Identify logistics trends and work with the customer and enterprise team to mitigate any risks and act on opportunities for improvement
• Manage any immediate systemic issues such as to systemic service failures, critical delays, multiple billing issues, and any other systemic concerns affecting the stability and health of the customer account
• Deliver Weekly review and monthly report outs to the customer based on their requirements
• Develop, facilitate and implement account-specific projects.
• Responsible for executing milestones, updating and tracking progress, and communication completion for internal and customer visibility.
• Calculating the ROI and impact for projects and communicating value provided.
• Perform root cause analysis for any issues or concerns pertaining to accounts.
• Document the issues, develop project corrective action, and lead the project to successful solution meeting or exceeding the customer’s expectations.
• Escalation of client critical issues to upper management and follow up with solutions Create presentations, documents and spreadsheets to help manage customer accounts and share appropriate data with accounts.
• Communicate with internal BlueGrace departments to keep the clients internal account functioning efficiently and effectively.

Requirements

• Bachelor's degree in supply chain field or equivalent combination of education and experience.
• 5+ years of LTL or FTL experience required.
• Experience working with big box retail companies Ability to write business and other related reports and correspondence as an industry subject matter expert.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to analyze all aspects of transportation data to report in clear and meaningful metrics.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Experience working in ERP/WMS systems and Microsoft Office Suite

Benefits

• Recognized for our people-first values and team energy.
• You’ll feel it the moment you walk through our doors.
• Enjoy our Friday “Thank You” Lunches, Monthly Lunch & Learns, Monthly True Blue employee recognition award, and the exclusive annual Presidents Club award.
• Gain access to over 1,800 on-demand courses through our internal LMS, BG University , to grow your skills and advance your career.
• Access to Medical, Dental, Vision, Life Insurance, and Long/Short-Term Disability plans to support your well-being.