jobapplier

Trainer

Everise

About Everise

  • Join us on our mission to elevate customer experiences for people around the world.
  • As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.
  • Our dedication to our purpose and people is being recognized by our employees and the industry.
  • Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.
  • Through the power of diversity, we celebrate all cultures for their uniqueness and strengths.
  • With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.
  • Find a job you’ll love today!

Responsibilities

  • The Trainer is responsible for the training and development of call center personnel in the areas of client deliverables and expectations including product information, sales, and customer service.
  • Trainers may also train leadership team members in expected Everise leadership contributions and behaviors, management skill and internal policy and procedure.
  • Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures • Proficient and comfortable in training in a remote virtual training environment or brick and mortar • Ability to train and facilitate via Adobe Connect – or similar remote training platform and traditional
  • Brick and Mortar environment • Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance • Partner with clients in curriculum design and modification.
  • Develop associated supporting materials. • Ability to train to adult learning styles virtual and brick and mortar • Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives • Prepare lesson plans and course agenda for each training class • Conduct proficiency evaluations and certify trainees for the programs to which they are assigned • Execute nesting or on the job training excellence with results • Ability to train class sizes anywhere from 10 to 100 learners • In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance • Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams • Ensure trainees are successful for production environment and long-term retention • While not training, trainer could be asked to take phone calls or support operations, depending on the business needs

Requirements

  • A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry. • Undergraduate degree in Instructional Design, English or a related discipline. • Virtual online experience in blogging or teaching • Ability to build rapport in an online virtual environment • Excellent oral and written communication skills at all levels of the organization. • Demonstrated presentation and facilitation skills. • Proficiency in Microsoft Office applications including PowerPoint and Word. • Ability to work any shift x 7 days a week • Ability to understand
  • Standard Operating Procedures and when to ask for guidance • Ability to adapt and implement changes on the fly • Outgoing personality
  • If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.