CRM Senior Associate

• The Crown Is Yours As a CRM Senior Associate, you'll play a key role in bringing customer communications to life across our offerings.
• Working closely with your manager and cross-functional partners, you'll help shape execution strategies while strengthening the quality and efficiency of how our team works.

About DraftKings

• At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas.
• It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities.
• Our teams are energized by innovation and readily embrace emerging technology.
• We’re not waiting for the future to arrive.
• We’re shaping it, one bold step at a time.
• To those who see AI as a driver of progress, come build the future together.

Responsibilities

• You'll own campaigns from build through launch, delivering timely, accurate email, push, and in-app messaging across multiple priorities.
• Your work on this team will help us deliver consistent and high-quality experiences to our customers.
• You'll Do Own end-to-end campaign execution across our offerings, including campaign setup, quality assurance, launch, and adherence to legal and regulatory requirements.
• Build email, push, and in-app communications, including complex campaigns, in line with marketing standards, brand guidelines, and channel best practices.
• Recommend effective approaches to campaign builds, contributing ideas and using artificial intelligence-powered tools where appropriate to improve quality and efficiency.
• Serve as a quality checkpoint by reviewing campaign builds, identifying issues before launch, and sharing guidance that supports the development of junior teammates.
• Interpret campaign data to inform execution decisions and identify opportunities to strengthen customer communications.
• Partner with cross-functional teams to shape execution strategies, manage workflows, and deliver campaigns on time across multiple concurrent priorities.

Requirements

• You'll Bring Bachelor's degree in Marketing, Business, Economics, Mathematics, or related field.
• At least 2 years of relevant experience in marketing operations, campaign production, customer relationship management, or a related field, preferably within e-commerce, technology, or gaming.
• Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and deliver high-quality work within challenging timelines.
• Proven experience independently owning complex campaigns from initial build through launch.
• Working knowledge of basic HTML and an understanding of how it supports digital communications.
• Strong written and verbal communication skills, with experience collaborating effectively across cross-functional teams.
• A proactive, adaptable approach to your work and the ability to take ownership in a fast-paced, quickly changing environment. #LI-BD1 Join Our Team We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.