CRM Associate

The Crown Is Yours As a CRM Associate, you'll help bring customer communications to life across our offerings.

About DraftKings

• At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas.
• It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities.
• Our teams are energized by innovation and readily embrace emerging technology.
• We’re not waiting for the future to arrive.
• We’re shaping it, one bold step at a time.
• To those who see AI as a driver of progress, come build the future together.

Responsibilities

• You'll build and launch email, push, and in-app campaigns, working with your manager and senior teammates to make sure every communication is accurate, timely, and aligned with our standards.
• Along the way, you'll develop your campaign execution expertise, collaborate with cross-functional partners, and find new ways to make our processes more efficient.
• Your attention to detail will help us consistently deliver high-quality customer experiences at scale.
• You'll Do Execute customer communications from build through launch across our offerings, including campaign setup, quality assurance, and adherence to legal and regulatory requirements.
• Build email, push, and in-app communications to specification, following marketing standards, brand guidelines, and channel best practices.
• Contribute ideas that strengthen campaign execution and adopt team best practices, including using artificial intelligence-powered tools where appropriate to improve efficiency.
• Review your work closely to identify issues before launch and help deliver consistently accurate, high-quality customer communications.
• Interpret campaign data to validate builds and identify opportunities to improve campaign execution.
• Collaborate with cross-functional partners to develop messaging, manage workflows, and deliver campaigns on time across multiple priorities.

Requirements

• You'll Bring Bachelor's degree in Marketing, Business, Economics, Mathematics, or related field.
• At least 1 year of relevant experience in marketing operations, campaign production, customer relationship management, or a related field, preferably within e-commerce, technology, or gaming.
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities and deliver accurate work within challenging timelines.
• A basic understanding of HTML and how it supports digital communications.
• Strong written and verbal communication skills, with the ability to collaborate effectively with teammates and cross-functional partners.
• A proactive and adaptable approach to your work, with the ability to learn quickly and contribute in a fast-paced, changing environment. #LI-BD1 Join Our Team We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.