Branch Operation Officer

The Branch Operation Officer is an intermediate level position responsible for providing support on, including but not limited to; reviewing and maintaining data/documentation quality, retrieval of records, account maintenance, monitoring control adherence and compliance of regulation and policy, coordinating with branch staff or operation team in data quality assurance task.

Responsibilities

• The overall objective of this role is to provide day-to-day support in alignment with Citi operations support infrastructure and processes.
• Review data quality / control reports against system data/documentation/record to identify true exceptions
• Perform rectifications on true exceptions by updating data in system Able to work independently as a maker and also liaise with related teams for follow up action for rectifications

Escalate for any suspicious exceptions

• Perform a checker role to ensure the system update done by makers are complied with policy requirement
• Oversee the report review/rectification progress to be completed timely
• Have a logical mindset to review the criteria of exception reports Able to provide analytic reports on true/false exceptions and improvement suggestions on errors

Requirements

2-3 years of relevant experience

• Proficient in Microsoft Office High level knowledge of related to industry standards and practices
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills

Preferred

• Bachelor’s degree/University degree or equivalent experience is preferable

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.