Data Entry Associate

We are looking for a detail-oriented Operations Support Analyst to join Blend360 and support an application-based operational process involving card-data refresh activities. The role involves accessing card records through a web-based application, manually refreshing card information, and triggering the underlying API process to ensure card-detail data is updated accurately and within the defined Service Level Agreement (SLA).

About Blend360

• With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence.
• The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy.
• We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients.
• For more information, visit www.blend360.com.

Responsibilities

• This role requires strong attention to detail, process discipline, reliability, and the ability to work during US business hours.
• The candidate should also demonstrate a proactive attitude and a willingness to learn new technologies, applications, and processes as business needs evolve.
• Access the designated web-based application and identify card records requiring a data refresh. · Manually refresh card information to trigger the API process responsible for updating card-detail data. · Process incoming card-update requests accurately and efficiently. · Ensure all refresh requests are completed within the defined SLA of 2–3 business days. · Follow documented procedures and operational guidelines to maintain accuracy and consistency. · Track assigned requests, monitor completion status, and escalate exceptions or issues to the appropriate team. · Maintain basic records of completed activities and pending requests, as required. · Demonstrate ownership, accountability, and reliability in meeting daily operational requirements. · Be open to learning new applications, tools, technologies, and processes as the engagement evolves.
• Good attention to detail and the ability to perform repetitive, process-driven tasks accurately.
• Ability to follow documented procedures and instructions with minimal errors.
• Strong commitment to meeting deadlines and adhering to defined SLAs.

Requirements

• The selected candidate will follow established procedures to process card-update requests and ensure timely completion.
• Basic computer skills and comfort working with web-based applications.
• Good communication skills and the ability to escalate issues when required.
• Willingness to work in the EST shift to support US business hours .
• Positive attitude, adaptability, and willingness to learn new technologies and applications.

Preferred

• Qualifications Experience in operations support, application support, back-office operations, or transaction processing.
• Familiarity with ticketing systems, workflow tools, or web-based business applications.
• Experience working in an SLA-driven environment.
• Exposure to banking, financial services, payments, or card-related operations would be an advantage.
• Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people.

Work Arrangement: Remote Shift: 4:30 PM to 1:30 AM Engagement Duration: 6 Months Contract Joining: Immediate joiners preferred