Sales Support Specialist

Master Electronics is hiring! We are looking for a detail-oriented, self-motivated professional who stays cool under pressure and is ready to provide high-level support to one of the most impactful individuals in our business at our Santa Monica location. We are open to non-local candidates who can align with Pacific Time working hours.

About Master Electronics

• To be a family that uses our collective superpowers to do significant good.
• Headquartered in sunny Phoenix, AZ, we’re a leading global authorized distributor of electronic components , and have been proudly family-owned for over 50 years.

What’s our secret?

• strong relationships, responsive service, and genuine added value .
• These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe.
• We’re also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed .
• Master Electronics is committed to providing equal employment opportunities for all applicants and employees.

Responsibilities

What you will do?

• Deliver personable and responsive customer service by serving as a trusted point of contact for client questions, concerns, and order needs
• Communicate effectively with internal and external partners to navigate orders, resolve issues, and keep customer priorities moving forward
• Review, update, and maintain quotes upon request, ensuring information is accurate, timely, and aligned with customer needs
• Maintain accurate sales and order information in internal systems, including order processing, purchasing activity, vendor updates, and customer backlog management
• Stay organized with customer follow-ups, forecast reports, and order updates to help release, reschedule, expedite, or cancel purchase orders as needed
• What you bring to the table!
• Strong written and verbal communication skills, with the ability to craft professional emails, prepare client-facing documents, and share information clearly with customers and partners
• Why do you want to work with us?

Requirements

• High attention to detail and accuracy when entering, reviewing, and maintaining customer, order, and sales data

Proficiency with Microsoft Office, especially

• Excel and Outlook, with the ability to navigate spreadsheets, manage email communication, and support day-to-day workflow needs
• Strong interpersonal skills with the ability to work effectively across teams, leadership levels, and communication styles
• Excellent time management and prioritization skills, with the ability to manage multiple requests, follow-ups, and deadlines efficiently

Pay

• $20.00 - $24.00 / Hourly Monthly Bonus Opportunity: Want more upside?
• This role includes a strong monthly bonus structure on top of your base pay.
• The larger the customer shipment and sales order volume you support, the greater your opportunity to increase your earnings each month.

Benefits

• World-class and affordable insurance plans ensure you and your family stay healthy
• 401(k) match program where you are vested from day-one
• Tuition assistance empowers you to further your education and career Employee Assistance Program (EAP) and other incentives : Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more Enjoy Work-Life-Harmony : Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
• Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones
• If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness Equal Opportunity Employer At Master Electronics , we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential.

We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic. We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind. This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.