Sales Support Specialist

We are looking for someone who brings that same level of care, communication, and attention to detail to help ensure every order is handled smoothly.

About Master Electronics

• To be a family that uses our collective superpowers to do significant good.
• Come join our amazing team in Germantown, WI.
• We are a hands-on team that truly embodies care, working closely with customers to support their unique needs from order start to finish.
• Headquartered in sunny Phoenix, AZ, we’re a leading global authorized distributor of electronic components , and have been proudly family-owned for over 50 years.

What’s our secret?

• strong relationships, responsive service, and genuine added value .
• These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe.
• We’re also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed.
• Master Electronics is committed to providing equal employment opportunities for all applicants and employees.

Responsibilities

• Enter and update purchase orders, customer information, and vendor data

Help track customer forecasts, backlogs, and order changes

• Communicate with customers and internal teams about order status, delays, and next steps
• Work with Sales, suppliers, and other teams to help resolve order issues
• Help manage inventory at customer locations and make sure records are accurate
• Follow up on orders to help keep them moving and support a positive customer experience
• Stay organized, pay attention to details, make sound decisions, and learn new processes quickly
• What you bring to the table!
• Why do you want to work with us?

Requirements

• Strong written and verbal communication skills, with the ability to create professional emails and customer-facing documents
• Ability to remain organized and responsive in time-sensitive situations or when priorities shift
• Strong interpersonal skills and the ability to collaborate effectively across teams, roles, and leadership levels
• Effective time management and prioritization skills, with consistent follow-through on commitments
• Two to five years of experience in customer service, sales support, or a related role

Benefits

• World-class and affordable insurance plans ensure you and your family stay healthy
• 401(k) match program where you are vested from day-one
• Tuition assistance empowers you to further your education and career Employee Assistance Program (EAP) and other incentives : Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more Enjoy Work-Life-Harmony : Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
• Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones
• If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness Equal Opportunity Employer At Master Electronics , we thrive in a fast-paced, entrepreneurial environmen t where flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential.

Pay Range

$21.00 - $23.00/ hourly Location: Germantown, WI Schedule: Monday - Friday, Hybrid Tuesday–Thursday onsite | Monday & Friday remote What you will do?

We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic. We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind. This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.