Banking Services Operations Associate III - Indirect Booking & Funding

This position supports the indirect funding of auto, RV, and boat loans sent to us by dealers located nationwide.

Responsibilities

• Primary functions include reviewing loan packages for accuracy and completeness, booking loans, communicating errors to dealers, working with the credit team to resolve issues, and supporting inbound dealer inquiries. ​ Primary Responsibilities: Review account opening documentation for accuracy and completeness for Automobile, Boat, and Recreational Vehicle loans; book these loans to Bank systems.
• Identify errors in account opening paperwork; escalate as appropriate to ensure prompt resolution.
• Ensure personal booking batches balance at the end of each day and reconcile any discrepancies to ensure accurate internal accounting.
• Electronically attach incoming loan closing documentation to applicable loan application in the system of record.
• Enter financial data from loan contract into system of record.
• Answer incoming phone calls from external dealerships and internal business partners regarding funding status, loan package errors, dealer reserves, and more.
• Complete basic research as needed to respond to incoming requests.
• Work daily account maintenance reports.
• Make outbound calls to dealerships to request specific documentation or information.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• The Indirect Funding & Dealer Services team is responsible for ensuring dealer originated loans for auto, boat, and recreational vehicles (RVs) are properly executed and adhere to all credit policy and regulatory requirements.
• The team completes the loan set-up and funding process in addition to alerting the dealer or internal credit teams of any errors prior to booking.
• In addition to the funding of loans, this team also supports dealers nationwide via inbound calls, emails, and relationship manager requests, completes reserve maintenance requests, and works daily reconciliation reports.

Requirements

• High school or equivalent (GED) and a minimum of 1 year work experience

Pay

• Minimum of 2 years’ relevant work experience M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
• The pay range for this position is $18.68 - $31.14 Hourly (USD).
• The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America