Stock & Customer Solutions Coordinator

Stock & Customer Solutions Coordinator to join the team; you will be helping customers get the stock and support they need while identifying opportunities to grow accessory and reusable-product sales.

About Sharpsmart

Due to continued growth, we have an exciting new opportunity for a

Responsibilities

• As the central point of contact for customer stock queries across the UK, you’ll take
• ownership from the first enquiry through to resolution, bringing the right teams together and keeping customers informed.
• This varied role combines customer service, problem-solving, stock coordination and sales support, with a focus on preventing recurring issues and following opportunities through to completion.
• Manage incoming customer stock queries, checking order, delivery and stock information to understand the issue and agree the right next steps.
• Coordinate with Operations, Stock Governance, Field Service, Finance and Commercial teams, ensuring actions have clear owners and agreed deadlines.
• Track cases through to resolution, providing regular customer updates and escalating delays or concerns when needed.
• Coordinate approved stock requests and confirm that all required evidence and financial approvals are in place before closing cases.
• Make proactive customer check-in calls to review stock levels, service and satisfaction, resolving emerging issues before they become complaints.
• Identify accessory and reusable-product opportunities, prepare and follow up quotations within agreed pricing guidelines, and progress accepted orders.
• Follow sales through purchase order receipt, fulfilment and invoicing, helping prevent missed orders and unbilled revenue.
• Maintain accurate Salesforce records, case trackers and dashboards, using trends and customer feedback to support improvements.
• Stock Control Tower Operation: Manage a single point of contact for customer stock queries, ensuring every request is validated, assessed and assigned within agreed service timescales.

Role Key Deliverables

• Stock Control Tower Operation: Manage a single point of contact for customer stock queries, ensuring every request is validated, assessed and assigned within agreed service timescales.
• End-to-End Case Closure and Control: Take ownership of each case through to resolution, ensuring the root cause, supporting evidence and required approvals are recorded before closure.
• Accessory and Reusable Revenue Growth: Identify sales opportunities, generate quotations and proactively follow up to convert customer requirements into confirmed orders.
• Salesforce and Revenue Assurance: Maintain accurate Salesforce records and ensure accepted orders progress through purchase order receipt, fulfilment and invoicing.
• Continuous Improvement and Customer Outcomes: Complete proactive customer check-in calls, identify recurring issues and drive improvements that reduce escalations and strengthen the customer experience

Requirements

• Experience in customer service, sales support, stock coordination or a similar role.
• Strong organisational skills, with the ability to manage multiple enquiries, prioritise actions and follow tasks through to completion.
• A confident communicator who builds positive relationships with customers and works effectively across different teams.
• A proactive approach to problem-solving, checking the facts, identifying underlying issues and knowing when to escalate.
• Commercial awareness and confidence identifying customer needs, following up quotations and progressing sales opportunities.
• Excellent attention to detail when maintaining records, checking order information and tracking actions.
• Confidence using CRM systems and trackers; experience with Salesforce would be advantageous.
• A strong sense of, with a focus on keeping customers informed, delivering results and improving how things work.
• If you enjoy solving problems, building customer relationships and seeing things through, we’d love to hear from you.