Senior Customer Success Manager

Join Easyship as a Senior Customer Success Manager, where you'll work with our largest accounts, ensuring smooth onboarding, driving adoption, and uncovering growth opportunities. You'll own a portfolio of high-value accounts, act as a trusted advisor, and proactively engage with customers to track progress and deliver success reviews. This role requires a mix of strategic account management, problem-solving, and strong communication skills. Enjoy benefits such as wellness programs, health insurance, equity shares, and a flexible work policy.

Gérer un portefeuille de comptes à forte valeur, établir des relations de confiance et assurer l'adoption des solutions Easyship.

We are looking for an experienced Customer Success Manager to join our team and take ownership of strategic client relationships

This role requires a mix of strategic account management, problem-solving, and strong communication skills to help clients succeed globally

Responsibilities

• Agir en tant que conseiller de confiance pour les clients d'entreprise, comprendre leurs besoins et aligner les solutions Easyship sur leurs objectifs stratégiques.
• Identifier et poursuivre les opportunités d'expansion, mener des discussions commerciales pour les ventes additionnelles et les renouvellements.

Requirements

• If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you
• You have at least 3 years prior experience in Customer Success or equivalent history of driving customer outcomes, retention and revenue growth
• You have a customer-first mindset with a proven ability to build relationships
• You have a strong business acumen and experience articulating value in a way that aligns with customer goals and KPIs

You have excellent communication and data storytelling skills

• You have experience identifying expansion opportunities and working with Sales teams to close them
• You are proactive in setting and managing expectations with customers, ensuring alignment on goals, timelines and responsibilities
• You have proven ability to manage multiple accounts and client types simultaneously