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Account Manager

Mintlify

Join our team as an Account Manager, where you will be responsible for generating expansion pipelines from existing accounts, analyzing account cohorts, and launching the account management function. You will have the opportunity to work in a flexible work culture, receive 20 days of paid time off, and enjoy various health and wellness benefits.

About Mintlify

You view every customer conversation as opportunity for expansion, not just relationship maintenance. You feel comfortable asking for more business

Responsibilities

  • Générer des pipelines d'expansion à partir des comptes existants.
  • Analyser les cohortes de comptes, identifier les modèles d'expansion et construire des cas d'affaires.
  • Lancer la fonction de gestion des comptes, construire des playbooks et établir de nouveaux programmes d'engagement client.

Requirements

  • 3-5 years in B2B SaaS account management or customer success with quota responsibility (not pure CS/support roles)
  • SMB/mid-market background: Experience managing high-volume, lower-ACV accounts ($2-15K). Enterprise-only backgrounds typically don't translate to this segment
  • Proven track record of 110%+ net revenue retention in a similar-sized book of business (500-1500 accounts or $1-3M ARR managed)
  • Bonus points for devtool experience, experience working in a startup environment, experience with developer relations or technical community building, and/or possessing a technical mindset
  • Experience selling to or supporting technical buyers. Must understand API documentation, developer workflows, and technical decision-making processes
  • Mastery of CRM/sales tools. Salesforce required, experience with engagement platforms (Outreach, Salesloft), data enrichment tools (ZoomInfo, Clay), and product analytics (Posthog, Amplitude) strongly preferred
  • You're comfortable with ambiguity and building systems from scratch - you don't need perfect processes to start executing. You document your learnings and create frameworks others can follow - thinking in playbooks, not one-off actions
  • You have a bias for action: moving quickly, testing hypotheses, and iterating based on results. You don't wait for perfect data or complete systems
  • You lead with curiosity and business outcome discovery before pitching features. You understand customer success drives expansion

Pay

USD 120,000 - 210,000