Senior People Operations Partner

Join Shakepay, a leading cryptocurrency platform in Canada, as a Senior People Operations Partner. In this hands-on role, you will be responsible for the day-to-day operation of core People processes, supporting key People programs, and partnering with cross-functional teams on People-related decisions. You will have the opportunity to shape the future of the People function and make a significant impact on the employee experience. Enjoy a remote-friendly work environment, generous vacation policy, and a range of benefits including equity options and health coverage.

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians

About Shakepay

We understand that potential can be just as valuable as experience. If you're eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience

Responsibilities

• Assumer la responsabilité de l'exploitation quotidienne des processus clés liés aux personnes tout au long du cycle de vie des employés, y compris l'intégration, la sortie, les congés, les avantages, les données des employés.
• Concevoir, documenter et améliorer les flux de travail, les transitions et les ressources fiables qui facilitent la navigation et le maintien des processus liés aux personnes.
• Utiliser les données, les retours des employés et l'expérience quotidienne pour identifier les risques, les tendances et les opportunités d'amélioration, de simplification et d'automatisation.
• Hands-on experience supporting the employee lifecycle and working with People systems, employee data, documentation, and operational processes

Requirements

• Experience working independently across multiple People workstreams in a fast-paced, changing, or lean environment
• 5+ years of progressive experience in People Operations, HR business partnering, HR generalist work, or a related People role
• Experience contributing to performance management, compensation, onboarding, offboarding, policy work, manager enablement or other company-wide People programs
• A track record of improving processes, creating clearer ways of working, and turning recurring problems into better systems
• Working knowledge of Canadian employment practices and good judgment about when to involve Legal or external advisors
• Strong judgment, discretion, communication, and follow-through, including when handling sensitive employee matters
• The ability to prioritize competing needs, make practical tradeoffs, and move work forward without close supervision

French fluency or working proficiency

• Experience using automation or emerging tools to reduce recurring work while protecting confidentiality and accuracy
• Experience working at a technology company, fintech, startup, or scaleup

Preferred

Experience supporting benefits renewals or vendor relationships

• Experience working with modern HRIS, People, workflow, or automation tools
• Experience with compensation structures, benchmarking, leveling, or career frameworks

Benefits

• Experience supporting employees across Canada