Admin Assistant (Restaurant - HK Based Client)

Intelassist

About Intelassist

We grow together. We value your effort. We aim to empower you.

The Admin Assistant will provide day-to-day administrative support, including sourcing and proposing flights and accommodation for employees, interns, executives, and guests, while ensuring timely submission and follow-up of approvals with Operations leadership and the COO. The role is also responsible for tracking expenses, monitoring and flagging Food Panda customer complaints, preparing weekly complaint reports, and supporting overall administrative operations.
Source, propose, and book flights and accommodation
Coordinate travel arrangements for team members, interns, new hires, guests, and executives

Coordinate and negotiate with accommodation providers, agents, and hosts regarding availability, rates, and booking terms.
Monitor and flag Food Panda customer complaints flagged through email and prepare a weekly complaint report.
Ensure accuracy of booking details, invoices, and supporting documents

At least 1 year of administrative assistant experience; travel booking experience is a plus but not required.
Microsoft Outlook (Email and Calendar Management)
Microsoft Excel (Data Entry, Tracking, and Reporting)
Microsoft Teams (Internal Communication)
Travel booking platforms such as Trip.Biz, Trip.com, Booking.com, Airbnb, and hotel reservation systems (preferred but not required)
Excellent written and verbal communication skills in English
Strong online research and sourcing skills
Good organizational and time management skills
Ability to handle multiple tasks and prioritize workload effectively
Ability to work independently with minimal supervision
Strong problem-solving and coordination skills
Able to handle confidential company information
Experience in travel coordination, flight booking, or accommodation booking is an advantage but not required