SOP Writer

Intelassist

Skills

is responsible for creating clear, concise, and user-friendly documentation that translates complex technical information to an easy-to-understand process. An SOP Writer is expected to collaborate and coordinate with the different individuals inside the company, including agents and Subject Matter Experts, varying on the task assigned. The role of an SOP Writer is crucial in producing quality technical documentations, structured and organized reports, and delivering utmost writing quality.
Develop and maintain operational procedures, manuals, and training guides for the internal team.
Conduct study or research in the area of business.
Coordinate with Subject Matter Experts (SMEs) and other department to determine documentation needs and to understand the process
Manage updates and revisions of process documents.
Make high-quality documentation that complies with the standards, appropriate, easy to use, and reader-friendly
Maintain a comprehensive repository of all documentation.
Performs other duties as assigned.
Additional attributes required

Any Bachelor’s degree but preferably in Journalism, Communication, English, or related field
At least 1 year of experience working as a Technical Writer, Manual Writer, Content Wriiter, or in any related field.
Highly proficient in oral and written English.
Experienced in creating process flow charts.
Strong research, communications, and analytical skills.
Has excellent attention to detail and can multitask
Amenable working on a night shift
Background in BPO is a plus.
Proficient in MS Office
Amenable to work onsite in Eastwood, Quezon City

Night Shift (Eastern Time zone)

Eastwood City Cyberpark Eastwood Avenue, Quezon City, Philippines, 1110

45,000 PHP/Monthly