Deputy Project Director

• The Staten Island Workforce1 Career Center is partnering with Equus Workforce Solutions to find qualified candidates for a Deputy Project Director in Staten Island, NY.
• This role helps improve service delivery, implement policy and procedure changes, and ensure accurate reporting and program performance tracking.

About Workforce1

• Equus Workforce Solutions helps job seekers and career changers prepare for and advance in careers, with a focus on sustainable, high-growth, and high-demand industries.
• The organization provides comprehensive workforce solutions through integrated career centers, specialized centers, community locations, and partner sites.
• Equus is committed to helping individuals achieve their career goals through workforce development services and professional support.

Responsibilities

• The Deputy Project Director supports the Project Director in overseeing workforce program operations, including case management, enrollment, and customer service.
• The Deputy Project Director provides leadership and guidance to staff, coordinates with department heads and external partners, and helps resolve case-related issues affecting job seekers.
• The position also supports program development, process improvement, and compliance with program requirements.
• Oversee case management, enrollment, and customer service operations, including quality improvement and process changes.
• Coordinate communication and service delivery among teams, staff, and department heads.
• Provide leadership, coaching, support, and guidance to staff and partners.
• Monitor operational performance, track key metrics, and ensure timely and accurate reporting.
• Serve as the primary contact for Income Maintenance (IM) regarding case-related issues and fair-hearing coordination.
• Participate in or lead outreach activities and collaborate with partners on program development.
• Compile data and information for quarterly reports and support performance improvement efforts.
• Assist the Project Director with daily operations, contract compliance, and program planning.

Requirements

• Bachelor's degree or higher in Human Services, Business, or a related field.
• Five years of management experience; or an associate degree (or equivalent experience) with six years of supervisory or management experience leading a team.
• Valid New York State driver's license in good standing and ability to meet company driving requirements required.
• Must be process-driven, analytical, and solution-focused.
• Knowledge of community resources and familiarity with human services, vocational rehabilitation, disability issues, and related services.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to work occasional evenings and Saturdays.

Pay

USD $34.61 - USD $34.61 /Hr.

Position Overview

This position is located in Staten Island, NY.