Executive - Technical Operations

Synergy Marine Group

Responsibilities

Investigate and resolve complex ERP application issues escalated by L1 support.
Perform database analysis and troubleshooting using SQL queries.
Support ERP integrations, APIs, and data synchronization processes.
Conduct root cause analysis (RCA) and prepare detailed incident reports.
Coordinate with development teams for bug resolution and system enhancements.
Participate in UAT, regression testing, and release validation activities.
Monitor application performance and proactively identify potential issues.
Provide technical guidance to users and support teams.
Ensure adherence to SLA commitments and maintain accurate ticket documentation.
Interactdirectlywithcustomerstounderstandissues,provideupdates,andensuretimely resolution.

Skills 2–5 years of experience in ERP application support.
Strong SQL and database troubleshooting skills.
Experience with system integrations, APIs, and data validation.
Knowledge of incident management and problem-solving methodologies.
Familiarity with ticketing systems and support processes.
Strong analytical, communication, and customer-facing skills.
Preferred ExperiencewithmaritimeERP,vesselmanagement,procurement,crewing,PMSorsimilar enterprise systems.
Exposure to cloud platforms and enterprise application architecture.
This is a 1 year contacrtual role.