Inside Sales Representative

Inside Sales Representative – Test & Inspections Department: Test & Inspections Location: Memphis, Tennessee Reports To: T&I Sales Manager --- Position Summary: The Inside Sales Representative – Test & Inspections is responsible for managing inbound sales inquiries, supporting outside sales representatives, and ensuring the highest level of customer satisfaction. This position requires a professional with strong organizational skills, attention to detail, and proficiency in CRM systems.

About statesystemsinc

• We are committed to delivering superior customer experiences through quality, integrity, and innovation.
• Our employees are the foundation of our success, and we take pride in maintaining a collaborative, professional, and service-driven culture.

Responsibilities

• The role plays a key part in supporting sales operations, maintaining accurate records, and fostering a collaborative team environment in alignment with State Systems’ commitment to service excellence. --- Essential Duties and Responsibilities: · Manage and respond to inbound sales calls and electronic inquiries through HubSpot and other approved communication channels. · Qualify, document, and process sales opportunities in a timely and professional manner. · Collaborate with outside sales personnel to ensure the accurate and efficient delivery of customer proposals, quotes, and service information. · Maintain accurate and current customer data, opportunities, and communication logs within the company’s CRM system. · Coordinate with internal departments, including service, scheduling, and billing, to facilitate smooth execution of Test & Inspection services. · Provide prompt and courteous customer support, demonstrating a commitment to quality and responsiveness. · Monitor customer accounts and follow up on open quotes and pending opportunities. · Identify potential areas for upselling and cross-selling to meet customer needs and support company growth objectives. · Participate in team meetings, process improvement initiatives, and ongoing training to enhance departmental effectiveness. --- Qualifications: · Minimum of two (2) years of experience in inside sales, customer service, or related business-to-business environment; experience within a service or life safety industry is preferred. · Proficiency in customer relationship management (CRM) systems; HubSpot experience is highly desirable. · Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues at all organizational levels. · Excellent organizational and time management skills with the ability to handle multiple priorities effectively. · Demonstrated ability to work collaboratively within a team-oriented environment. · Proficient in Microsoft
• Office Suite, including Outlook, Excel, and Word. --- Core Competencies: · Customer Focus · Attention to Detail · Team Collaboration · Professional Communication · Adaptability and Initiative --- PAY: $40,000K - $60,000K /year (DOE) About State Systems: State Systems is a leading provider of comprehensive life safety, fire protection, and security services.