Customer Quality Engineer

• Customer Quality Engineer As the Customer Quality Engineer, you will...
• The Customer Quality Engineer partners closely with manufacturing, engineering, supply chain, and customer teams to deliver world-class quality performance and customer satisfaction.

About rittal

Proven Leadership, Hard Work and Innovation Alive and Well in North America Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering.

We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high-efficiency, high-density power management, and climate control systems for industrial, data center, outdoor, and hybrid applications.

Why Work at Rittal & Eplan LLC: Great Place To Work® Certified, Rittal & Eplan LLC offers workplace culture, employee experiences, and collaborative innovation that encompass a thriving environment.

Responsibilities

• Serve as the primary quality representative for customer-facing quality issues while ensuring products, processes, and systems meet defined quality standards and customer expectations.
• This role drives defect prevention, root cause analysis, continuous improvement initiatives, and compliance with customer, regulatory, and organizational requirements.
• Quality Planning & Strategy Develop and implement quality engineering strategies aligned with business objectives.
• Define quality standards, metrics, and acceptance criteria for products and manufacturing processes.
• Participate in Advanced Product Quality Planning (APQP) activities.
• Support risk assessments including Process FMEA (PFMEA) and Design FMEA (DFMEA).
• Control & Continuous Improvement Establish and maintain process control plans and Statistical Process Control (SPC) systems.
• Monitor manufacturing and operational processes for variation and performance trends.
• Lead root cause investigations utilizing methodologies such as: 5 Whys Fishbone (Ishikawa) Diagrams Drive continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies.
• Product & Process Validation Support validation activities for new products, processes, and manufacturing equipment.
• Review and approve Production Part Approval Process (PPAP) submissions.
• Verify compliance with customer, regulatory, and internal quality requirements prior to production release.
• Support product design verification and validation activities.
• Nonconformance & Corrective Action Management Identify, document, and track defects, quality escapes, and nonconforming material.
• Lead containment activities and corrective/preventive action processes (CAPA).
• Ensure timely resolution of internal and external quality concerns.
• Maintain accurate documentation of quality incidents and corrective actions.
• Customer Quality Support Serve as the primary quality contact for customer-related quality issues.
• Investigate customer complaints and coordinate root cause analysis and corrective actions.
• Ensure compliance with customer-specific quality requirements.
• Support customer audits, supplier scorecards, and business reviews.
• Audits & Compliance Support internal, external, customer, and certification audits.
• Ensure compliance with Quality Management Systems (QMS), including ISO 9001 standards.
• Maintain quality documentation and records in accordance with company requirements.
• Track audit findings and ensure effective closure of corrective actions.
• Collaboration Partner with Engineering, Manufacturing, Supply Chain, and Customer Service teams to resolve quality concerns.
• Provide quality input during design reviews, product launches, and process changes.
• Facilitate communication and alignment across departments regarding quality initiatives and customer issues.

Requirements

• Knowledge of quality engineering tools and methodologies, including: Root Cause Analysis (5 Whys, Fishbone) Failure Modes and Effects Analysis (FMEA) Control Plans Statistical Process Control (SPC) Familiarity with Quality Management Systems (QMS), including ISO 9001.
• Proficiency with Microsoft Excel and data analysis tools; Minitab experience preferred.
• Ability to interpret engineering drawings and specifications; GD&T knowledge preferred.
• Understanding of manufacturing processes and quality assurance principles.
• Knowledge of APQP and PPAP methodologies preferred.
• Professional Skills Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication abilities.
• High level of attention to detail and accuracy.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Strong organizational and time-management skills.
• Self-motivated with a continuous improvement mindset and willingness to learn.

Preferred

• Mechanical Engineering Industrial Engineering Manufacturing Engineering Electrical Engineering Quality Engineering Or a related technical discipline Experience 0-2 years of relevant experience in quality engineering, manufacturing, or related technical environments.
• Internship, co-op, or academic project experience in quality, manufacturing, or process improvement preferred.
• Exposure to the following is a plus: Quality inspections and testing

Process improvement projects

• Data collection and analysis Customer quality or supplier quality activities
• Certifications ASQ Certified Quality Engineer (CQE) Lean Six Sigma Yellow Belt or higher

Pay

starting at $80,000 plus 7% bonus

Benefits

• Above average benefits available on the 1st of the month after you start 401(k) Match Health & Wellness Benefits: Paid Volunteer Time, Fitness Reimbursement, Pet Insurance, Tuition Reimbursement, Employee Assistance Program (EAP) Career growth and professional development opportunities
• Collaborative and innovative work environment

Other quality-related certifications are a plus #URBIND If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500. This option is reserved for individuals who require accommodation due to a disability. Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.