SAP Service Line Manager

Service Line Manager

Responsibilities

• to lead, grow, and professionalize our SAP consulting Service Line. This role combines people leadership, delivery excellence, and close collaboration with sales and operations to ensure high-quality, scalable, and profitable service delivery.
• The SAP Service Line Manager owns the professional excellence, capability development, and resourcing readiness of the Service Line, while partnering closely with sales, project managers, and other players to support a future oriented setup of the Service Line and Succesful project execution.

Service Line Leadership & Strategy

• Define and execute the service line’s professional strategy in alignment with business goals
• Develop and maintain a strong, future-ready capability portfolio (skills, roles, certifications)
• Act as the professional owner of the service line toward sales, other Service Lines in the SAP ecosystem of our company, and leadership

People & Talent Management

• Lead and mentor functional leaders within the service line
• Drive continuous professional development, training plans, and certification paths
• Support recruitment activities, professional interviews, and onboarding
• Foster a strong team culture focused on quality, accountability, and collaboration
• Contribute to performance evaluations, career development, and retention initiatives

Delivery Excellence & Quality

• Ensure high delivery standards across projects (methodology, quality gates, best practices)
• Support estimation, solution shaping, and proposal quality during presales
• Act as an escalation point for professional and capability-related delivery issues
• Safeguard scope, standards, and professional integrity across engagements

Resource & Capacity Management

• Maintain visibility on capacity, skills, and utilization within the service line
• Proactively align resource availability with sales pipeline and delivery demand
• Support workforce planning for growth and expansion

Sales & Presales Collaboration

• Partner with Sales and Key Account teams on opportunity shaping and solutioning
• Contribute to Statements of Work (SoW), effort estimates, and value propositions
• Support account farming, upsell opportunities, and trusted advisor positioning
• Provide regular reporting and insights to C-Level and Management Team
• Promote transparency on skills, availability, and delivery readiness toward sales

Requirements

Experience in SAP / enterprise solution delivery environments

• In-depth experience in SAP consulting, delivery, or professional services environments on service provider side
• 5+ years experience on buyer (client) side SAP project management, or functional SAP team leadership

Exposure to global delivery models and multicultural teams

• Proven leadership experience managing cross-functional or distributed SAP teams
• Strong background in SAP service delivery, resource management, and quality governance

Budget planning and management for global organization

• Experience working closely with SAP sales and presales teams
• Solid understanding of commercial constructs (SoW, estimates, margins, utilization)
• Excellent communication skills with the ability to influence across senior SAP stakeholders
• Ability to operate in a fast-growing, international SAP organization
• Living in Hungary, Budapest, or in DACH region
• English and preferably German language proficiency on business communication level University degree in IT or Economics or similar qualification
• Willingness to travel globally on occasion
• Hungarian language

Preferred

• Preferably certified in one of the project management methodologies with good standing
• Experience building or scaling a service line or practice
• Methodology knowledge (e.g. SAP Activate, Agile, Hybrid delivery models)