Customer Services Support Specialist

Customer Services Support Specialist

Responsibilities

• USAG Wiesbaden, Germany
• Manage ICE comments, surveys, and Commander’s Hotline responses
• Analyze customer satisfaction data and prepare monthly/quarterly/annual reports

Support customer service award programs and recognition events

• Coordinate and standardize customer-facing service areas across the garrison
• Deliver ICE training and promote customer service best practices

Requirements

• Bachelor’s degree in business, human resources, or related field and
• 3+ years of experience in customer service program management
• 6+ years of directly related experience, with 3 years in an English-speaking environment
• Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
• Strong communication, project coordination, and analytical skills
• Must meet English proficiency Level III (reading, speaking, writing)