Tier 2 Field Engineer - MSP

Tier 2 Field Engineer - MSP - MSP, DC-VA-MD (Metro Area) Job Location: DC Metro Area Type: Fulltime, Mon-Fri Number of Openings: 1 Start Date: Contingent Salary Range: $70,000-$80,000 annually Clearance Required

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MainSpring, Inc. is looking for an experienced a nd forwa rd-thinki n g

Tier 2 Field Engineer - MS P to join our team. The position requires a well-rounded individual who can work independently, remotely and at client sites, consulting, implementing, and managing a wide variety of technical solutions.

This role is also responsible for the upkeep, configuration and reliable operation of individual and multi-user computer systems for both internal and external clients. If you are someone who maintains a positive, energetic attitude with a zeal for learning new technologies and tackling unfamiliar issues, look no further!

About gomainspring

• Founded in 1993, MainSpring is headquartered in Frederick, Maryland and supports a wide range of clients including businesses, non-profits and government agencies.
• Like our clients, people tend to stay at MainSpring. If you think you’re a match, let’s connect.

Responsibilities

• Provide proactive network and infrastructure administration analysis and support for a variety of clients (small businesses, non-profits, government agencies) on client sites in the DC-MD-VA metro area
• Troubleshoot and resolve varying IT related issues requiring an onsite presence to remediate. Issues may include, but are not limited to, VoIP support, firewall and network equipment, virus/malware cleanup, workstation boot issues, etc.
• Assist project engineers with new client onboardings

Requirements

• Excellent interpersonal communication and time/project management skills are required.
• Minimum 4 years’ experience providing technical support for desktop and server level operating systems and applications, networking equipment, and managing multiple clients
• Strong technical skills supporting Microsoft Server 2016 or newer required
• Strong working knowledge of Microsoft Active Directory, DNS, and Group Policy
• Ability to install, configure and troubleshoot Microsoft Windows 10 and MacOS Catalina and newer operating systems
• Knowledge and experience with virtual environments (AWS, Azure, VMware, Hyper-V)
• Experience supporting Microsoft Office 365
• Working knowledge of firewall technologies

Ability to troubleshoot computer and peripheral hardware issues

• Ability to manage outside vendors to resolve client service requests
• Excellent customer service skills and strong interpersonal communication skills
• Fluent English language skills with experience providing recommendations to clients
• Own reliable transportation, have a clean driving record and willing to travel in and around the Washington DC metro area
• Demonstrated ability to work both independently and as part of a team
• Demonstrated ability to analyze problems and make decisions
• Effective multi-tasking skills and ability to succeed in fast-paced work environments
• Linux knowledge
• Experience with RMM and ticketing tools such as ConnectWise Automate and ConnectWise Manage

Benefits

• MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation.
• Medical, Dental and Vision coverage for employee and family
• 401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1 st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year – no vesting period!
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
• Health Reimbursement Account (HRA) w/ medical coverage
• 7 Paid Holidays + 1 Floating Holiday
• Tuition Reimbursement Program
• Employee Referral Program
• Dynamic Recognition and Rewards
• Work with Industry-Leading Talent
• Promotion and Advancement Tracks