Inside Sales (Family Service Advisor)

Ready for work that is more than a job, and more like a calling? In the Family Service Advisor role you will… Live your faith, not just clock in. Join an organization built on Catholic values, where you're seen as a missionary disciple — someone placed at the threshold where human grief meets divine mercy. Guide families, don't just sell to them. Through consultative, relationship-driven conversations, you'll walk families through the Order of Christian Funerals and their options — accompaniment first, arrangement second.

About Catholic Funeral & Cemetery Services

Calvary Cemetery 248 S Belle Vista Avenue, Youngstown OH 44509 Do you want your sales skills to serve something bigger than a quota?

Tired of dog-eat-dog sales floors, tricks, and manufactured urgency?

• Own your success.
• You're never doing it alone.
• Work autonomously and build your own path forward, backed by a team that forms and sustains you along the way.
• Find no two days the same, because no two family experiences are the same.
• From arrangement meetings to committals to parish outreach, you'll be present across the full arc of a family's journey, in a dynamic, fast-paced role.
• Alba is a Catholic apostolate that partners with dioceses to accompany families through grief with the Church’s hope in the Resurrection.
• For more than 20 years, we have cared for sacred ground and strengthened diocesan funeral and cemetery ministry, bringing operational excellence and a ministry mindset together.
• Every member of our team serves inside that mission.
• Our work is grounded in our Core Values: Share the Journey, Serve with Care, and Make It Happen.
• Learn more at.
• In every diocese we serve, the local Catholic cemeteries and funeral homes keep their own names and are known as an Alba Ministry.
• Alba was formerly Catholic Funeral and Cemetery Services (CFCS).

Requirements

• We’re looking for someone with… 2-4 years working in a sales environment having face-to-face contact with the customer
• Excellent interpersonal and communication skills, displaying compassionate care, both in person and on the telephone
• Highly organized, detail oriented, and excellent time management skills
• Proficient in the use of computers, software, and technology

Preferred

• Bilingual in Spanish, preferred

Pay

• Base compensation and u ncapped commission
• Additional bonus opportunities

Benefits

• Medical, dental, vision, and life insurance options 403(b) Plan, with employer match

Vacation, sick, personal time, and paid holidays

• Get to know us… Alba means dawn: the hour when grief gives way to hope.
• We offer a faith-filled community and the tools to help you grow in your role and in service to families.

Interest in working in a Catholic environment, all backgrounds welcome to apply

Additional Pre-Employment Requirements

At the time of formal offer, the hiring team will facilitate: FBI/BCI fingerprint screening Diocese of Youngstown Safe Environment Training (VIRTUS certificate) Completion of Diocese of Youngstown Employment Application