Administrative Assistant

Queen of Heaven.

you will provide exceptional service to ensure a professional and compassionate customer experience, while continuously interacting with staff and service providers and reporting to the Location Manager.

highly organized, customer-focused professional, who thrives on helping people and assisting others resolve concerns while balancing administrative responsibilities. You will multi-task in a busy work setting - welcoming visitors, answering multiple phone lines, assisting with paperwork, and performing clerical and administrative duties.

About Catholic Funeral & Cemetery Services

• Every member of our team serves inside that mission. We offer a faith-filled community and the tools to help you grow in your role and in service to families.
• Our work is grounded in our Core Values: Share the Journey, Serve with Care, and Make It Happen.

Learn more at

In every diocese we serve, the local Catholic cemeteries and funeral homes keep their own names and are known as an Alba Ministry. Alba was formerly Catholic Funeral and Cemetery Services (CFCS).

Responsibilities

The

• is a high visible position, as the first point of contact for the families at
• you will conduct yourself with a “Family First” approach and demonstrate CFCS’ Core Values –Share the Journey, Serve with Care, and Make It Happen– in your dealings with all families, staff, and service providers.
• Serve as first point of contact for incoming families

Serve as primary recipient for inbound calls

• Maintain a courteous and professional presence and appearance, and communicate in a compassionate and customer-focused manner
• Process work and burial permits within compliance, in a timely and concise manner
• Coordinate with internal departments and external providers
• Be knowledgeable of the Catholic faith, rituals, and traditions, including the Order of Christian Funerals

Prepare documents, spreadsheets, presentations, and correspondence

• Monitor stock, submit purchase orders, receive deliveries, and keep supply areas organized and cost-conscious
• Sort/distribute incoming mail packages, prepare outgoing mail, and track deliveries as needed
• Escalate unresolved or complex issues to leadership to ensure timely follow-up
• Assist with onboarding tasks, like ordering business cards/name tags
• Perform other tasks and duties, as assigned

Requirements

• Must have a High School diploma/GED
• Must have a Valid Driver's License, good driving record and proof of insurance
• Must have reliable transportation
• Proficient with MS Office
• Word, Excel, PowerPoint, Outlook
• College degree a plus and/or 2-4 years of experience in an office environment
• Bilingual (
• Spanish) a plus
• Excellent interpersonal, customer service and communication skills
• Detail-oriented with excellent organizational skills
• Strong time management skills and able to meet tight deadlines

Familiar with principles and processes for serving customers

• Ability to lift or move objects weighing between 50-75 lbs.
• Ability to multitask and prioritize in a fast-paced environment
• Ability to work independently and collaboratively
• Alba means dawn: the hour when grief gives way to hope. Alba is a Catholic apostolate that partners with dioceses to accompany families through grief with the Church’s hope in the Resurrection. For more than 20 years, we have cared for sacred ground and strengthened diocesan funeral and cemetery ministry, bringing operational excellence and a ministry mindset together.

Benefits

• 5-Day Work Week (40hrs)

Location

• Queen of Heaven Cemetery & Funeral Home -
• Lafayette, CA

Benefits

Hourly: $20 - $23: DOE Schedule: Monday - Friday: 8:30am - 5pm Saturday: Every other weekend: 9am - 4pm Hours: 8:30am - 5pm/ 40hr work week