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Performance Management Associate Analyst

avasant

Responsibilities

  • Produce and distribute monthly evaluations of Service Provider service level performance
  • Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes
  • Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending
  • Archive and maintain historical records for monthly performance governance and reviews
  • Maintain Standards and Templates
  • Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes

Initiate service credit process for breached SLRs/SLAs

  • Support development and maintenance of performance dashboards and reports
  • Prepare and deliver analyses and reports to meet the needs of client
  • Maintain relevant contract performance management data in the governance tool and/or library, as appropriate
  • Participate in various managed contract operational and governance meetings
  • Coordinates with relevant business areas (e.g. Procurement, Legal, IT, etc.) for governance-related matters
  • Numerical Analysis
  • Informatics
  • PowerBI
  • Auditory Processing

Requirements

  • Customer service attitude
  • Information analysis
  • Results-driven approach
  • Research skills
  • Time management.
  • Advanced proficiency in English
  • Advanced proficiency in Microsoft Excel
  • Desirable knowledge in Service Now

Preferred

  • Desired areas of interest
  • Electronic Engineering, Business, Engineering, Administration, Engineering in Technologies, Programming, Internal Auditing, Logistics, Database Administration, Data Processing, Process Engineering, Industrial Engineering, Continuous Improvement, Auditing, Computer Science.

Full-Time Employment

Work Mode: Hybrid

Location of the position

Monterrey, Nuevo León, Mexico