Customer support (Remote CDD)

Join our growing e-commerce marketplace as a Customer Support representative. In this remote position, you will play a crucial role in ensuring customer satisfaction, collaborating with tech and operations teams, monitoring key performance indicators, and staying involved in strategic projects. Ideal candidates will have proven experience in customer support, excellent communication skills, and a strong knowledge of digital support tools.

Assurer le succès de l'expérience client globale en fournissant un support de haute qualité.

Responsibilities

• Collaborer étroitement avec les équipes techniques et opérationnelles pour trouver des solutions adaptées aux clients.
• Surveiller et rendre compte des indicateurs de performance clés (KPI) liés à vos activités.

Requirements

• Excellent written and verbal communication skills.
• Strong knowledge of digital support tools such as Zendesk.

Interest in e-commerce and the reconditioned "green" economy

• Professional English is a must.
• 🚀 Important: Please apply only if you have at least one year of experience as a Customer Support representative and if your profile matches the job description.

Preferred

• Proven experience in customer support, preferably in a marketplace environment.