Senior Operations Manager (AI Automation)

as a Senior Operations Manager: AI Automation. In this role, you will lead the implementation of AI and automation across Operations, including Customer Support and FinCrime. You will own the automation roadmap, redesign processes, build prototypes, and lead the rollout with operational managers. You will also track quality, usage, and benefits against baseline. The position offers benefits such as private health insurance, the option to work abroad, volunteering days, hybrid working, referral bonuses, exciting social events, development and training support, and performance-based bonuses.

Responsibilities

• Own the automation roadmap and increase the share of automated tasks across Operations by identifying and prioritizing opportunities for automation.
• Redesign processes in collaboration with users and control owners, determining where AI adds value, where fixed rules work better, and where human intervention is necessary.
• Build prototypes and working automations, collaborate with Product and Engineering on integrations and production support, and lead the rollout with operational managers.
• Experience redesigning processes with operational teams and control owners in a regulated or control-heavy environment
• Financial services, fintech, brokerage or payments background

Automation in Customer Support, KYC or FinCrime/AML

• Hands-on use of LLM APIs, workflow tools such as n8n, and Python or SQL
• Hands-on experience building and launching AI and automation in live operations, with measurable results

Requirements

• Experience testing AI workflows and designing human review and exception handling
• 5+ years in operations, process excellence, automation or a similar field
• Ability to size opportunities and turn them into a prioritised roadmap
• Experience working with Product and Engineering, and managing direct reports