Junior IT Support

Join our team as a Junior IT Support, where you'll take ownership of our day-to-day IT operations and use automation and AI to improve efficiency. This is not a traditional helpdesk role; you'll be solving real problems and making a meaningful impact. You'll manage Mac and Windows laptops, automate repetitive tasks, oversee our tools, maintain office tech, track hardware, and assist with our office move. Enjoy a beautiful office, delicious lunches, a great team, and top-notch tools and gear.

Responsibilities

• Be the go-to person for IT: Pick up requests in Jira, solve them quickly and explain clearly, so people can get back to work.
• Automate the repetitive work: Turn recurring requests into automations, scripts and AI agents, so the same problem never costs time twice.
• Look after our tools: Manage Google Workspace accounts and access, and be the first point of contact for the tools our team relies on.

Requirements

• Comfortable with Mac and Windows, with solid basics in account management for IT systems
• Hands-on experience with automation and AI agents: You've already built something that makes work faster, whether a workflow, a script or an agent, and you can show it to us
• Ownership: You don't wait to be told, you follow through, and you notice what could be better
• Early in your career: You have up to about two years in IT support, a helpdesk, an internship or a study programme, or years of being the person everyone asks for tech help
• Eager to learn, real energy and a sense of urgency: You love figuring things out, aren't afraid to say "I don't know yet", and come back with the answer, moving fast between people and problems
• Fluent English. Dutch is not required
• Experience with Jira, Google Workspace admin or an endpoint management tool like ManageEngine