Dutch Customer Support Agent

Join our team as a Dutch Customer Support Agent L2, where you'll handle escalated customer inquiries, monitor and report bugs, and provide exceptional support through Facebook. You'll collaborate with the frontline support team, maintain documentation, and analyze escalation trends. Enjoy a great team environment, top-notch tools and gear, and a beautiful office with delicious lunches and a CF library.

Responsibilities

• Behandelen van escalaties van klanten en het bieden van oplossingen.
• Monitoren en rapporteren van bugs, en samenwerken met andere afdelingen voor oplossingen.
• Bieden van klantenondersteuning via Facebook Direct Messages en het vergroten van de betrokkenheid.
• You have analytical skills to handle complex escalations and bug-related issues

Requirements

• You have excellent verbal and written Dutch and English skills
• You are flexible and adaptable as we are always evolving
• You are open to feedback and have a growth mindset
• Experience with social media support

Experience with ticketing and time-tracking software

• You are a team player. You have a proven track record of working in collaboration with others, you are friendly, positive, and open
• You have 1+ years of experience in Customer Support 2nd level role
• You have great communication and soft skills, allowing you to effectively de-escalate situations
• Basic graphic design knowledge (experience with Canva, Adobe Illustrator, Cricut)

Benefits

• You are self-motivated. You can work independently, take ownership of your targets, and come up with innovative solutions