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B2B Key Account Manager (German Speaker)

Grover

Join our team as a B2B Key Account Manager, where you will own a book of existing B2B accounts and drive net revenue retention and expansion. You will have the opportunity to grow accounts through upsell and cross-sell, meet customers regularly for business reviews, and own the renewal and end-of-term moments. You will also build and maintain a plan for every key account, own the forecast for your book, and absorb new accounts handed over from Account Executives. This is a fully-remote/hybrid position with a diverse global team and opportunities for upward career growth.

Responsibilities

  • Posséder un portefeuille de comptes B2B existants et atteindre un objectif de rétention et d'expansion des revenus nets.
  • Développer les comptes par le biais de ventes additionnelles et croisées, en comprenant leur feuille de route en matière de personnel et de dispositifs.
  • Rencontrer régulièrement vos clients et diriger des revues commerciales pour comprendre leurs besoins.
  • An ownership mentality and accountability for the revenue in your book
  • A real account cadence: you meet your customers, run business reviews, and keep a plan per account

Requirements

  • Forecasting ability: you can build an expansion and renewal forecast and then hold the number
  • Strong presentation skills along with relationship and stakeholder management across procurement, IT, finance, and operations
  • Experience with a CRM such as HubSpot, Salesforce, or Pipedrive
  • Experience owning renewals and protecting revenue against downgrades at end of contract or end of term

Fluent German (C1 minimum) and strong English skills

  • Comfort with a high-volume recurring model, not only a handful of large deals
  • 3 to 5 years in B2B account management, key or strategic accounts, or a commercial customer success role carrying an NRR or expansion target, ideally within Subscription-, Leasing-, or Device-as-a-Service (DaaS) models
  • A track record of growing existing accounts through upsell and cross-sell, with numbers you can talk to