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Developer Support Engineer

Unity

Join Unity Ads, one of the largest mobile ad networks in the world, as a Developer Support Engineer. In this role, you will be the technical point of contact for advertisers, solving campaign delivery, attribution, and reporting issues. You will have the opportunity to shape playbooks and tooling, and help Product and Engineering fix root causes. This position offers comprehensive benefits, including health insurance, employee stock ownership, generous vacation days, and more.

USD 74,100 - 141,100

Responsibilities

  • Assurer le support technique pour les annonceurs utilisant Unity Ads, en résolvant les problèmes liés à la livraison des campagnes, au ROAS, à l'attribution et aux rapports.
  • Enquêter sur les problèmes d'intégration MMP et les écarts de données en utilisant SQL et les tableaux de bord internes.
  • Collaborer avec l'ingénierie et le produit pour reproduire les problèmes, rédiger des rapports de bogues clairs et conduire les corrections.
  • Hands-on experience troubleshooting technical issues in a customer-facing or support role

Requirements

  • This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English

Comfort learning new technical domains and products quickly

  • Ability to write SQL queries to investigate and validate data
  • Ability to explain technical findings clearly to non-technical audiences
  • Ability to prioritize and manage multiple concurrent cases
  • Experience with ad monetization or mediation platforms (e.g., LevelPlay/ironSource, AdMob)
  • Python or API experience
  • Familiarity with SKAdNetwork / AdAttributionKit and mobile privacy frameworks

Experience with Salesforce, Jira or Looker

  • Familiarity with mobile app development or the Unity engine
  • Experience with mobile user acquisition and ad tech concepts (CPI, ROAS, attribution)

Preferred

  • Experience with AppsFlyer, Adjust, Singular or Tenjin