Data Analyst

Join Solace, a rapidly-scaling multi-sided marketplace connecting patients with healthcare advocates. As a Data Analyst, you will be the analytical partner to our Operations team, helping to close critical gaps in performance and efficiency across the patient journey and advocate workflows. Your work will directly shape how we scale, optimize workflows, and allocate resources across the company.

Bias toward action: You’re comfortable with ambiguity and shifting priorities, and you’ll jump in wherever the team needs you. You’d rather ship a good answer today than a perfect answer in three weeks

Healthcare reimbursement exposure: Familiarity with claims, billing codes, or Medicare reimbursement

Responsibilities

• Identifying and addressing bottlenecks and inefficiencies across the patient journey and advocate workflows to drive operational improvements.
• Analyzing advocate utilization, caseloads, and supply/demand balance to model capacity and throughput, enabling proactive staffing decisions.
• Designing, building, and maintaining dashboards that automate manual reporting and provide self-serve access to key metrics for various teams.
• Advanced SQL & Snowflake: You write efficient, complex queries against cloud data warehouses like Snowflake
• Strong communication: You can explain complex data concepts to operators, product managers, and executives alike
• Healthcare operations fluency: You understand how care delivery actually runs, including intake, scheduling, caseloads, and SLAs, and you know where the operational data tends to break
• BI & dashboarding: Strong experience designing interactive dashboards and reports. Hex (or a similar notebook-based BI tool) is highly preferred; Looker, Tableau, or Metabase experience is also valuable

Requirements

• 3+ years of experience in data analytics, including time in healthcare operations (health tech, provider, payer, or care delivery) where data directly informed operational decisions
• Data wrangling expertise: You’re comfortable with messy, real-world data, including parsing nested JSON and cleaning unstructured datasets
• AI fluency: You use AI to speed up SQL and analysis, and you have the judgment to check its output against the data and catch it when it’s confidently wrong
• Analytical mindset: You don’t just pull data. You analyze it to find the root cause of business problems
• Business impact orientation: You judge your work by the business outcome it produced, not by what you built. You lead with the “so what” before the methodology and can speak to the impact of your work without being prompted
• Dbt and Git (highly preferred): You can manage your own transformations, contribute to core data models, and work in version control
• Python/R: For automation, statistical analysis, or forecasting

Preferred

• Process optimization: You’ve used data to streamline workflows and cut manual overhead in an operations setting

Pay

USD 85,000 - 115,000